Terms and Conditions

The policy in this section apply only to merchandise purchased using this Website.

Cancellations: You may request a cancellation on an order by 2PM Greenwich Mean Time (GMT) on the date you placed the order which will void the transaction completely. Your shipping fee will not be refunded. If you choose to cancel on a subsequent day, your credit card will be refunded the amount of the item(s) purchased. The refund may take up to 10 business days to show up on your credit card statement, for more information we recommend contacting your bank for exact policies regarding refunds/processing.


Unfortunately we do not accept any returns nevertheless we can make alterations. Hey 

Please email ellahmahopa@gmail.com with your order # and issue.

 Exchange (colour ordered)

  • Contact PrettySimple within 3 (three) days of receipt of the product.
  • We will exchange the product for the correct one upon receipt of the returned product. 
    There is the an extra cost of 30% for an exchange of the correct color if the client placed an order on the wrong color or size 
  • To avoid incorrect sizing kindly send us your measurements when you place your orders! 

Cancellation of order:

You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitled to cancel, without reason and without penalty, your order.  In such an event

  • Contact PrettySimple within 3 (seven) days of receipt of the product
  •  You will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order.
  •  If you cancel your order later than 3 (three) days of receipt of the products, we reserve the right to debit your payment card for the delivery fees in respect of any late cancellation 
  • If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach of any of these Terms.


  • Shipping costs are non-refundable. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 *  For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.

*For credit card refunds, please allow up to 7-10 business days for the refund to be reflected on your account.