Shipping policy


The following shipping policy apply for all purchases made on this website.

PrettySimple . Delivery is within South Africa, either door to door or door to counter depending on the delivery address

All orders in South Africa will be dispatched 7-10 working days after placing your order. These working days DO NOT include weekends and holidays . Last day of placing orders that will be dispatched in December 2021 will the Friday the 15th of December. Any order received after the 15th will be dispatched after January the 7th 2022

We make every effort to ship your order to you within your shipping option selected. There may be times when we are out of stock on an item or that the item is a made to order piece. We will do our best to expedite the completion of your order. If for any reason we cannot send out your order you will be notified immediately.

 

Shipping Outside South Africa.

Delivery times are estimated to be 14 - 21 business days, but please note that delivery time may vary substantially depending on time spent in customs.

  • The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. PrettySimple Int shall not be responsible for any problems encountered with delivery due to customs procedures or clearance.
  • We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws.
    • For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Tracking

All orders take 7-10 working days till dispatch. Kindly allow the shipping company 1-2 working days till they deliver your order. 
Working days exclude weekends and public holidays 

Lost Parcels:


Should such a situation arise, PrettySimple Int is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for PrettySimple Int to officially declare a parcel lost, you have ten (10) business working days to declare the lost parcel starting from the date you received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.

Complaints and Claims and Queries must be brought to the attention of PrettySimple Int by emailing us at prettysimple-int.com@prettysimple-int.com

 

For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or province/state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.